Last Updated: [Insert Date]

Welcome to GardenVibeSales.com (“Website”), operated by Garden Furniture Shop (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our Website and services. By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our Website and services are intended for users who are at least 18 years old and reside in our service areas (excluding certain Asian countries and remote locations). By using our Website, you represent that you meet these requirements.

1.2 Intellectual Property Rights

All content on this Website, including text, graphics, logos, images, and product designs, is our property or the property of our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium garden furniture including bistro tables, garden benches, rattan furniture, parasols, and garden mirrors. However, slight variations in colour or finish may occur due to monitor settings or natural materials.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Special Order Items

Custom-made or specially ordered rattan furniture pieces may not be eligible for return unless faulty.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We typically process orders within 1-2 business days (excluding weekends and public holidays).

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is due at the time of order.

3.4 Order Changes

Order changes may be possible if requested immediately after placement by contacting [email protected]. We cannot guarantee we can accommodate changes once processing begins.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

4.3 Delivery Responsibilities

Upon delivery, please inspect your garden furniture immediately. Report any damage within 48 hours to [email protected] with photographic evidence.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from the date of delivery for most items. Exceptions:

  • Garden mirrors cannot be returned unless damaged in transit
  • Custom-made rattan furniture may not be returned unless faulty

5.2 Return Conditions

To be eligible for return:

  • Item must be unused, in original packaging with all accessories
  • Original proof of purchase must be included
  • Return shipping costs are the customer’s responsibility unless item was incorrect or damaged

5.3 Refund Process

Refunds are processed within 5 business days of receiving your return and will be issued to your original payment method. Original shipping fees are non-refundable.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information during the ordering process.

6.2 Prohibited Uses

You may not use our Website:

  • For any unlawful purpose
  • To submit false or misleading information
  • To interfere with the Website’s operation

7. Limitation of Liability

To the fullest extent permitted by law, Garden Furniture Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use constitutes acceptance of the modified Terms.

10. Contact Information

For questions about these Terms or our products, please contact:

Garden Furniture Shop
51 The Maltings
Salisbury, GB SP7N 7NH
United Kingdom
Email: [email protected]