At GardenVibeSales, we’re committed to delivering your premium garden furniture with the same care and attention we put into selecting every bistro table, garden bench, and rattan furniture piece in our collection. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
We typically process orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (£12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
Free Shipping (Orders over £50):
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
Note: We currently ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.
Our Returns Promise
We want you to be completely satisfied with your garden furniture purchase. If for any reason you’re not happy, we offer a 15-day return policy from the date you receive your order.
Important Exceptions:
Due to their fragile nature, garden mirrors cannot be returned unless damaged in transit. Additionally, custom-made or specially ordered rattan furniture pieces may not be eligible for return unless faulty.
Return Conditions
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as received
- You must include all accessories, manuals, and parts
- The original proof of purchase must be included
How to Initiate a Return
Step 1: Contact Us
Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information:
Subject: Return Request for Order #[Your Order Number]
Email Body:
Dear GardenVibeSales Team,
I would like to request a return/exchange for my recent order #[Your Order Number] placed on [Order Date].
Product Name: [Product Name]
Product SKU: [If available]
Reason for Return: [Please specify – e.g., incorrect item, damaged, change of mind]
I have reviewed your returns policy and confirm the item is unused, in its original packaging with all accessories included.
Please advise next steps for returning the item.
Best regards,
[Your Full Name]
[Your Contact Number]
[Order Email Address]
Step 2: Wait for Approval
We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
Step 3: Package Securely
Repack the item in its original packaging with all protective materials.
Step 4: Ship Back
Send the package to our warehouse using a trackable shipping method:
Garden Furniture Shop – Returns51 The Maltings
Salisbury, GB SP7N 7NH
United Kingdom
Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Refund Process
Once we receive and inspect your return:
- We’ll process your refund within 5 business days
- Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution
- The original shipping fee is non-refundable
Exchanges
For exchanges of the same value:
- Follow the same return process above
- Include a note specifying your preferred replacement item
- We’ll ship the new item once we receive your return
For exchanges of higher value: We’ll invoice you for the difference after receiving your return.
Damaged or Incorrect Items
If your garden furniture arrives damaged or incorrect:
- Contact us immediately at [email protected]
- Provide photos of the damage or incorrect item
- We’ll arrange a replacement or refund and cover return shipping costs
Our customer service team is as reliable as our garden benches. If you have any questions about our shipping or returns policy, don’t hesitate to contact us. We’re here to help ensure your outdoor space is as perfect as you imagined.
Last Updated: [Insert Date]