At GardenVibeSales, we take as much care in crafting our returns policy as we do in selecting our premium garden furniture collections. We want you to be completely satisfied with your bistro tables, garden benches, and rattan furniture, just as we’re proud to showcase them in our catalogue.

Our Returns Promise

We offer a 15-day return policy from the date you receive your garden furniture. If you’re not completely happy with your purchase, you may return most items for a refund or exchange. Please note that due to their fragile nature, garden mirrors cannot be returned unless damaged in transit.

Return Conditions

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as received
  • You must include all accessories, manuals, and parts
  • The original proof of purchase must be included

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack the item in its original packaging with all protective materials.
  4. Ship Back: Send the package to our Salisbury warehouse using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear GardenVibeSales Team, I would like to request a return/exchange for my recent order #[Your Order Number] placed on [Order Date]. Product Name: [Product Name] Product SKU: [If available] Reason for Return: [Please specify – e.g., incorrect item, damaged, change of mind] I have reviewed your returns policy and confirm the item is unused, in its original packaging with all accessories included. Please advise next steps for returning the item. Best regards, [Your Full Name] [Your Contact Number] [Order Email Address]

Refund Process

Once we receive and inspect your return:

  • We’ll process your refund within 5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution
  • The original shipping fee is non-refundable

Exchanges

For exchanges of the same value:

  • Follow the same return process above
  • Include a note specifying your preferred replacement item
  • We’ll ship the new item once we receive your return
  • For exchanges of higher value, we’ll invoice you for the difference

Damaged or Incorrect Items

If your garden furniture arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Provide photos of the damage or incorrect item
  • We’ll arrange a replacement or refund and cover return shipping costs

Note: Custom-made or specially ordered rattan furniture pieces may not be eligible for return unless faulty. Please contact us for clarification on specific items.

Return Shipping Address

All returns should be sent to:

Garden Furniture Shop – Returns
51 The Maltings
Salisbury, GB SP7N 7NH
United Kingdom

For any questions about our returns policy, don’t hesitate to contact our customer service team who are as reliable as our garden benches. We’re here to help ensure your outdoor space is as perfect as you imagined.

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