FAQ

Product Information

What types of garden furniture do you offer?

We specialise in premium outdoor furniture including bistro tables and chairs, garden benches, garden chairs, garden mirrors, garden tables, parasols, and rattan garden furniture sets. Our collections are designed to create your perfect outdoor oasis.

Is your furniture suitable for year-round outdoor use?

Yes, all our garden furniture is crafted from weather-resistant materials designed to withstand various weather conditions. However, we recommend using protective covers during extreme weather to prolong your furniture’s lifespan.

Do items require assembly?

Most of our products arrive ready-to-use with minimal assembly required. Any necessary assembly will be clearly indicated in the product description and comes with simple instructions.

Ordering & Payment

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all transactions and never store your full payment details on our servers.

Do you offer any discounts?

Yes! We regularly offer premium quality garden furniture at 20-40% off recommended retail prices. Check our website for current promotions.

Delivery Information

What are your delivery options?

We offer two convenient shipping options:
– Standard Shipping (£12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days with full tracking.
– Free Shipping: For orders over £50, processed in 1-2 days, delivered via EMS in 15-25 days with tracking.

Do you deliver to my country?

We ship worldwide excluding some remote locations in Asia and other regions. If you’re unsure about your location, please contact us at [email protected] to check availability.

Will I receive tracking information?

Yes, all orders come with tracking information. You’ll receive email updates at every stage of your delivery journey.

Is signature required for delivery?

For security, all deliveries require signature upon receipt. This helps ensure your premium garden furniture arrives safely to you.

Returns & Exchanges

What is your returns policy?

We offer a 15-day return policy from receipt of delivery. If you’re not completely satisfied, simply email us at [email protected] to initiate the process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.

How long does it take to process a refund?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?

Our friendly team is always happy to help at [email protected]. We aim to respond to all inquiries within 24 hours.

What are your business hours?

Our customer service team is available Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.

Where is your company located?

Our address is: 51 The Maltings, Salisbury, GB SP7N 7NH. Please note this is our administrative office only – we don’t have a physical showroom.